Desk Adventures
After much thinking, and searching, I decided it was about time for my bi-annual desk replacement. So I visited some office stores, and furniture stores, and hunted around the web. And in the end, I ordered this very nice looking desk:
I placed the order with Amazon on Feb 1, and on Feb 2 the desk shipped from the manufacturer in Dallas. I spend the next few days refreshing the tracking, and on Feb 5 I was excited to see that it had arrived in Sacramento. Sacramento is only a short overnight haul from Seattle, which meant my desk could be in Seattle as early as Friday Feb 6, and at my house as soon as Saturday Feb 7!
Except the desk didn’t leave Sacramento Thursday night. Or Friday. Or Saturday. Or Sunday, when it was officially scheduled to leave, so it could arrive in Seattle by it’s official due date of Monday, Feb 9.
But then on Monday, I got a call from the freight company, saying my desk was here and offering to deliver it Tuesday afternoon. “Great!” I said, “Tuesday is fine!”
And so I was excited that my new desk was almost here, and after the iMac repair guy left, I took my old desk apart and stacked it in a corner.
Then I got another call from the freight company: “Well, we’re very sorry, but we mis-read the paperwork on your desk, and it’s NOT actually here. However, since it’s in Sacramento we will hold your scheduled delivery date of tomorrow, and ask the Sacramento warehouse to be sure to send it on today’s truck.”
So I got up today, and checked the tracking again. No sign of the desk leaving Sacramento. Called the freight company. They have no record of the desk leaving Sacramento, and the Sacramento warehouse never called back yesterday to confirm their request. But, hey, there’s one more truck due today, maybe it’s on that truck even though there’s no tracking saying it is. So I agreed to keep the delivery appointment, and the customer service person agreed to irritate the Sacramento warehouse until they called back.
Unfortunately, when the Sacramento warehouse called back, it was to say that they couldn’t find the desk, and had no record of it anywhere beyond the original arrival, and were going to have to scan 5 days of video logs of the docks to see if they could find it.
So the very nice customer service people transferred me over to the Amazon reps, who are setting up an order for a replacement desk. Which should arrive in another 7-10 days.
But I ask you, how do you LOSE a desk that is in a 4.5ft by 6ft box and weighs 120lbs?